We are LONGBUSH COTTAGE LIMITED ("Company", "we", "us", or "our"), trading as Glasshouses NZ, a company registered in New Zealand at 1023 Longbush Road, RD4, Masterton 5884. Our NZBN number is 9429050757848.
We operate the website glasshouses.nz (the "Site"), as well as any other related products and services that refer or link to the legal terms (the "Legal Terms") (collectively, the "Services").
Our full Legal Terms can be found at glasshouses.nz/terms
We are the New Zealand national distributor for LAMS Glasshouses.
You are a customer ("customer", "customers", "you", "buyer", or "purchaser"), an individual person, a group of people, or representing an incorporated or other entity authorised to transact with us.
You can contact us by phone at +64 21 162 9869, by email at [email protected], or by mail at 1023 Longbush Road, RD4, Masterton 5884, New Zealand.
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase, you may return it to us for a refund, store credit, or an exchange for other services.
This policy is an addendum to the aforementioned Legal Terms.
We provide the following services that can be returned:
Glasshouses and accessories are supplied by Longbush Cottage, per the buyer's confirmation, and orders can only be returned with our express approval and are generally considered account credits.
The restocking fee provides for the subsequent storage of the glasshouse, the initial import shipping charges and fees, and any other costs associated with advertising and re-selling the glasshouse to a new customer.
We do not have to give a refund for returned glasshouses if you have changed your mind about a purchase; so please choose carefully. If the glasshouse you bought is damaged at delivery, we will provide a remedy as required by the Consumer Guarantees Act.
To return a glasshouse, please email us at [email protected] to obtain a Return Merchandise Authorisation ("RMA") number. After receiving an RMA number, we will contact you to advise of the storage location to which you will ship the glasshouse or accessories. Our support in returning the glasshouse is limited to third-party support only. We will provide support to our approved disassembler and our shipping company. We will give you details of who to contact as part of the RMA process.
After receiving your return request and, where applicable, inspecting the condition of your item, we will process your return, refund, credit, or exchange as set out in the returns section.
Please allow at least fourteen (14) days from receiving your item to process your return, refund, credit or exchange. Refunds may take 1-2 billing cycles to appear on your statement, depending on your payment method and our banking systems. We will notify you by email when your return has been processed.
Unless not covered by the previous terms and conditions, this part primarily provides our terms for cancelling orders and purchasing glasshouses and accessories. We manufacture glasshouses and accessories to order in France and import them to New Zealand.
If you cancel your order within fourteen (14) days of your first payment instalment, we will endeavour to cancel the production of your order. Any cancellation charges we incur will be on-charged to you at our current NZD/EUR exchange rate, plus a 10% convenience fee. Please see our Payments Policy for the current rate.
If you cancel your order after fourteen days and before the items are delivered, we will charge you for all expenses, including restocking fees. We advise you to discuss all your requirements with us directly before making a payment and commitment to purchase.
If you have any questions concerning this policy, please contact us at:
First published: 07 March 2024
Last updated: 15 Januery 2025